Articles

 Changed Package, but customer's new settings are not showing up

Editing a hosting package may not edit the sites that are already on the package. To get your...

 Fantastico De Luxe WHM Admin

This feature will not work on a reseller account. You will need a dedicated server or VPS plan to...

 How do I choose what cPanel themes are available to my clients?

You can choose which themes are available to your clients. The instructions below illustrate how...

 How do I create a cPanel account?

Before you can create a new account, you must create a package in WHM. Once the package is...

 How to limit which icons appear in cPanel via Feature Manager

The feature manager allows you to disable/enable icons inside of each client's cPanel. Once...

 How to reset a reseller's client's password

Go to WHM and click Password Modification (under Account Functions). Select the account domain...

 I entered some information and then WHM says I left it blank

You are likely using the wrong character set on your computer's keyboard.

 I upgraded the bandwidth or disk space limit on my packages. Why aren't my sites updating?

I edited a hosting package. Why aren't my sites showing up with the new stats? Whenever you...

 Increase reseller's client's disk space (aka quota)

To increase your client's disk space, please go to WHM > Account Information > List...

 Manage DNS Zones

You can find this in WHM under DNS Functions. This area is for advanced users only, so please...

 One of my sites exceeded its bandwidth limit. I raised its limit, but the site is still saying bandwidth exceeded.

Note: Ensure you have first upgraded the site to a package that suits its needs. Still having...

 Setup Remote Access Key

A Remote Access Key is used for automatic account creation scripts, external billing software,...

 Skeleton Directory

In WHM, this page tells you the location of the folder where you can place files for your...

 Sorry, a DNS entry already exists, please delete it first (from all servers in the dns cluster) - WHM

When trying to add a new domain in WHM, you may get an error like this. Account Creation Status:...

 Suspending/Unsuspending Accounts

You can find this in WHM under Account Functions. If your resold client is suspended, you can...

 Why when I add something to cPanel, then go to check and it's not there?

Login to your cPanel account and look at the left hand menu. It will list the account stats,...