Privacy Policy


At Sasahost Limited we are committed to ensuring that your privacy is protected. We fully understand that we have a great responsibility to protect and respect your privacy and safeguard your personal data.

This privacy policy sets out the kind of personal information we collect and how we use and protect such information. It further provides information on the steps you can take to protect your privacy while using our services.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

About Us

Sasahost Limited is a private ICT company which was incorporated in Kenya on 29th November 2009. Before incorporation, it operated as Sasahost Web Solutions between March 2007 and November 2009. The company is licensed by the Communications Authority of Kenya (CA) and accredited by KeNIC Registry. It also has Partnerships and accreditation for several other TLDs, gTLDs and ccTLDs. 

Sasahost Limited’s KRA PIN is P051335172E and its current Tax Compliance Certificate Number is KRASON1170313820.

With over 10 years of extensive hosting experience, our Mission is to provide reliable web and mobile solutions through; secure infrastructure, enabling technologies and professional support in order to create a positive, memorable customer experience in the internet space. Currently serving over 12,000 customers globally.

How do we collect personal data from you?

When you purchase a product or service from us, your personal information will be collected and stored by us. We receive information about you when you use our website to complete registration or signup forms on our website, if you contact us via phone, email, web chat or other means, in respect of any of our products and services or during the purchasing of any such product or service.

What type of data do we collect from you?

The Information that we may collect includes your name, company name, email address, phone number, address, national identification number and PIN. We may also keep details of your visits to our websites, including but not limited to traffic data, location data, web logs, IP address, browser type and version as well as pages you view. We also retain records of your queries and correspondence whenever you contact us, including your telephone conversations with us (which we may monitor or record).

We store collected data in a variety of places within our infrastructure, including system log files and databases. We do not collect or store customer’s credit card information.

If you provide us with personal information for a third party (for example when registering a domain name on behalf of someone else), you warrant that you have obtained such third party’s express permission for the disclosure and use of their personal information.

Personal data managed by you

This privacy policy does not cover how our Users may use or share data which they collect using our services. As our customer, you may use our services to host, transmit or process data on our hosting platforms, which may include personal data of your customers. You are solely responsible for any applicable legal requirements in respect of your own content as well as your customer’s content collected by you and stored on our hosting platforms. Additionally, you are responsible for managing the security of your customers’ data which you upload or your customers upload onto our platforms and ensuring secure access to such data.

Our relationship is with you directly and there is no agreement in place between us and your customers and you are responsible for any applicable legal requirements in respect of your customer’s data stored on our hosting platforms.

How do we use your data?

We use information about you to process product and service orders that you have submitted to us, provide you with the products and services, comply with our contractual obligations which we have with you, help us identify you and any accounts you have with us, enable us to review, develop and improve our websites and services, to provide customer care including responding to your requests if you contact us with a query, to administer accounts, process payments and keep track of billing and payments, to detect fraud and ensure that the information you have given to us is correct, to notify you about changes to our products and services, provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes, and to inform you of service and price changes.

We may use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.

Retention of Personal Information

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will keep your personal data for the duration of the period you are a customer of Sasahost Limited. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Authorized Users

All users authorized by you to have access to your account can view personal information stored in the account. A primary account holder can view personal information saved in sub accounts to which they have authorized access.

Who has access to your personal data?

Here is a list of all the ways that we may use your personal data and how we share the information with third parties. For clarity, we have grouped them into the specific products and services that we offer:

a. During Provision of our Products and Services

Domain Names;

We process your data for administration, billing, support and the provision of services.

Basic/Personal Web Hosting, Enterprise/Corporate Hosting, Reseller Hosting, VPS Hosting and Dedicated servers;

We process your data for administration, billing, support and the provision of services

SSL certificates

We process your data for administration, billing, support and the provision of services. Additionally, to provide details of the certificate owner to the certificate authority for its authentication and use.

b. Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information and location information. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.

c. Legal Process

If legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement directive or court order, or bring legal action in case of violation of our terms of service.

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.


You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no longer need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly. You can view, edit or delete your personal data through Sasahost’s Client Area.


You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required and appropriate any necessary changes.


You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.

Email Marketing Opt-Out

You can change your marketing preferences at any time within Sasahost’s Client Area.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice for Opt-out by ticking the relevant boxes situated on the pages either at sign up or in Sasahost’s Client Area.


Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.


In the event that you wish to make a complaint about how we process your personal information, please contact our Data Protection Officer at and we will try to deal with your request.

Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by updating your personal details within Sasahost’s Client Area.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

For information about how to manage and opt out from cookies, please visit our Cookie Policy.


The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Notification of Changes

Sasahost Limited reserves the right to modify this Privacy Policy at any time, so please review it frequently. If we decide to change this Privacy Policy in any material way, we will notify you here, or by means of a notice in Sasahost’s Client Area. In all cases, your continued use of any Services constitutes acceptance to any such changes.

Last modified August 08, 2019.

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